FAQs & Delivery Info
Q. When will I receive my order?
A. Please expect your order to arrive within 5 working days (Mon-Sat). However, in most cases, we deliver in 2 working days.
Q. Where is my order?
A. We use several carriers to get your order to you as quickly and cost-effectively as possible to keep our prices low. In most cases, you will receive a tracking link to follow your order. If we are delivering your order ourselves locally we will send you an SMS. To get real-time information on your order, use the chat icon in the bottom right side of our website and select 'track my order'
Q. I have a different question, how do I contact you?
A. It's super easy to contact us, head to our Contact Us page and use a method which suits you best.
Earn
Earn 1 point for every £1 you spend
Once you have registered, using your registered email address will earn points on all your online orders. If buying in-store, please tell us your name/email before paying and we can ensure you earn points there too.
Redeem
Redeem your points for money off codes...
Pup Planet £5.00 Joy
Discount £5 for 200 points
Pup Planet £7.50 Joy
Discount £7.50 for 300 points
Pup Planet £10.00 Joy
Discount £10 for 400 points