Loyalty
For years we have rewarded customers with Joy Points for each £1 spent, then redeem these points for money off discount codes.
On Sunday 1st March 2026, we turned off the Joy Points programme and in it's replacement turned on: Pup Planet Cashback Rewards!
Don't worry... any unspent Joy Points will be converted to store credit as of their value on 1st March 2026.
🚀 Pup Planet Cashback Rewards
Delivering (more) Dog Happiness with a new loyalty reward programme.
Every fully paid order now earns you cashback as store credit - automatically!
🛍 How It Works
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1% cashback on all in-store purchases
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0.5% cashback on all online orders (delivery or click & collect)
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Cashback is added to your account 24 hours after payment
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Store credit is visible at checkout when logged in
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Credit expires after 2 years
No points. No gimmicks.
Just real money back to spend on your dog.
Use it on your next order or save up. Simple.